Incident Management for Security Companies
Your guards need to report incidents the moment they happen, follow post orders without ambiguity, and give you the evidence you need to satisfy clients and win contract renewals. Our Knowledge Axis handles all of it.
A client questions whether the overnight patrol was conducted. You open Our Knowledge Axis and show a timestamped log of every patrol check, every incident, and every task completed — with the guard's name attached to each entry. The conversation ends there.
What security companies use it for
- Log incidents, patrol events and observations from mobile in real time
- Distribute post orders and site instructions as searchable documents — no printed folders
- Assign patrol tasks and enforce completion checklists before guards can sign off
- Track guard acknowledgement of updated instructions or emergency procedures
- Export incident logs and activity reports for client monthly reviews
- Manage multiple client sites from one account with separate workspaces
Features your operations team needs
Guards report from their phone. You see it immediately. Every entry is timestamped and immutable.
Upload and version-control post orders. Guards access the current version, always.
Patrol tasks require mandatory steps. Guards cannot mark complete without following the checklist.
Know exactly which guards have read and confirmed new instructions or updated SOPs.
Each client site is isolated. Data never crosses between contracts.
One-click CSV or printable report of all incidents and activity. Ready for your client meetings.
Prove your service. Win renewals.
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